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Member FAQs

I can't log in. I've been a member for a while, but I have never logged in.

If you were unable to log into your account, it is most likely because you haven’t created one yet. Please follow the directions below to create an account, but using your email associated with you membership. This will link to you membership once created and have all your data.

  •   Create a New Account  with the same email you joined under. Please use the email associated with you membership. 


How do I manage my account?

  • Login to your  Customer Account
  • From here you can edit your payment and delivery information, view your upcoming scheduled shipments, view your purchase history, and edit your current payment plan.


How do I edit my shipping or billing address?

  • If you need to update your shipping address, you can do this by clicking  Subscriptions below your name on the left column.
  • From here you can update your billing and shipping address by clicking edit after your current address in the center, below Subscription Orders.


How do I  update my payment information?

  • If you need to update your payment information, you can do this by clicking  Billing Information below your name on the left column.
  • Click Update card below your current card on file.


How do I  cancel my membership?

  • We'll be sad to see you go, but you can also edit or cancel your membership Subscriptions below your name on the left column.
  • Then click Edit or Cancel in the Actions Column 
  • Depending on your payment plan, your ongoing payments will happen on the 1st of the appropriate month.
  • Once orders are processed on the 1st of each month, we are unable to issue a refund for or cancel them.


How do I use my exclusive member pricing in the shop?

Once you are logged in, visit the  bookshop. The prices in our store will automatically reflect your 10% discount!