Sometimes you might receive a book that is not to your liking (outside of damages). While we hope that you can give the book a couple of months before making your verdict. We, unfortunately, do not accept returns on any of our books. This is due to return shipping cost and to avoid damages on the return trip, along with a couple quality control reasons.
I received a book that, after looking at it, I no longer want, what are my options?
As mentioned above, we do not accept returns, so we ask that you give the book a few more reads. We pride ourselves in selecting great book we think our members should have in their photobook collections. If you absolutely do not want the book in your collection, consider gifting it to a friend or selling it on Amazon or Abebooks.
I received a damaged book :( Should I return this to receive a replacement?
If you ever receive a damaged book, shoot an email over to firstname.lastname@example.org (with an attached photo + video if possible), and we can get a replacement copy sent out to you asap.
I was sent the wrong book? Is there a return label that I can receive to send them back?
While this rarely happens, sometimes you may receive the wrong book or one that you never ordered. No need to panic! Send an email over to email@example.com, and we will get you a return label and make it right.
I meant to cancel my account, but I was too late, and still received a record! Can I return the record for a full refund?
Unfortunately, once orders are processed on the 1st of each month, we are unable to issue a refund for them because they have already been processed and we cannot cancel them - we send an email 3 days prior to you being charged each month to give you a heads up to avoid this. If you shoot an email to firstname.lastname@example.org, we’ll be happy to take care of your cancellation going forward and make it right.